Support
Atlassian Marketplace apps · Hong Kong business hours (HKT)
This is the public support portal for Seto.ai’s Atlassian Forge apps. Use it to request help, report a bug, or ask about install and billing. We reply by email — typically within 1–2 business days (HKT).
How to get help
Email [email protected] from the address associated with your Atlassian Cloud site when possible.
Please include:
- App name: Page Sign-off for Confluence or Issue Reminders for Jira
- Your Atlassian Cloud site hostname (for example
yourcompany.atlassian.net) - What you expected vs what happened, with steps to reproduce
- Screenshots or the approximate time (with timezone) if something failed
We do not operate a separate ticket login. This page plus email is the support channel for Marketplace listings.
Apps we support
| Listing name | Product |
|---|---|
| Page Sign-off for Confluence | Confluence Cloud |
| Issue Reminders for Jira | Jira Cloud |
Response times
- Standard: 1–2 business days, Monday–Friday, Asia/Hong_Kong (HKT, UTC+8)
- Security / privacy: same inbox — mark the subject with
[Security]or[Privacy] - We do not provide 24/7 phone support in v1
FAQ
How do I install an app?
Site admins install from the Atlassian Marketplace (or via the Manage apps / Forge install path for your site). End users cannot install for the whole site without admin rights.
How do I uninstall?
A Confluence or Jira admin removes the app from the site’s Manage apps / Connected apps screen. Uninstall stops the app for that site; ordinary page/issue comments created while it was installed remain as normal Atlassian content unless someone deletes them.
Where does my data live?
App state stays in your Atlassian Cloud site (Confluence content properties for Page Sign-off; Forge app storage for Issue Reminders). Notifications use native Confluence/Jira comments. As of the current manifests, neither app sends customer content to Seto.ai servers. See the Privacy Policy.
Who can approve a Confluence page?
In Page Sign-off, the author (or requestor) designates approver(s). Only those designated accounts can Approve or Reject that request.
When do Jira reminders fire?
Issue Reminders uses an hourly Forge scheduled trigger. Due times are evaluated in a ±1 hour window — not minute-exact. Recurrence options in v1 include Once, Daily, and Weekly.
Billing and licenses
Paid via Atlassian listings are billed through Atlassian. For invoice or seat questions, start with Atlassian billing; for product behaviour questions, email us.